FAQ

Account

How Can I Create an Account?
You can create your customer account by clicking on the account section located in the menu at the top of our website. Then click on "Create an Account" and fill in the mandatory information. Once you finish, you can start shopping safely.

Why Should I Create an Account?
Your account will enable you to create orders and to follow your orders as well as receive personalized offers and news by email.

How can I reset my password?
If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password.

ORDERS

Are products sold authentic?
All products on gnpistanbul.com are 100%original.

Is VAT included in prices?
All prices indicated on gnpistanbul.com are including VAT.

What Shall I do if my order is delivered with wrong content?
Please email us at info@gnpistanbul.com and we will guide you through Refund and Exchange procedures.

Can I change my order after I complete placing my order?
If you haven’t yet received confirmation email with courrier dispatch details for your order, please email us at info@ gnpistanbul.com for us to fullfill your change request.

How Can I Track My Order?
You can follow the progress of your order by logging in to your account then clicking on "my orders". Tracking number is also sent to you with your shipping confirmation email; enter it on the courier website to track your order.

What Payment Options are Accepted and Is it safe?
Payment for purchases on gnpistanbul.com can be made using a debit and Visa, MasterCard Credit Cards. Your payment is secured by SSL technology.



SHIPPING

How Long Will My Order Take to Arrive?
Your orders will be shipped to your delivery address within 1 to 5 business days in Turkey. Internation Shipments are done via DHL and can take up 10 business days.

What if the item is Defected?
When you receive your package, please check your items with the delivery employee.
Please return any items in cases such as torn, smashed, opened, wet package.
Please fill up the returning form provided by delivery company and return the Cargo to sender.



RETURNS AND EXHANGE

When Can I Return an Item?
You may return any product within 14 business days of its receipt. Original receipt is required as proof of purchase.


When Will I receive my Refund?
For all returns, we aim to refund you within 10 days of receiving the returned item. It may take 1 to 3 business days in banks to transfer the money to credit card. It may take longer for debit cards.

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