SHIPPING AND RETURN CONDITIONS

Cargo:
All your orders Domestic Cargo sent with. Free delivery is offered for orders over $40. Your orders will be sent to your registered delivery address by cargo within 1 to 5 working days. Please check your shipping address before placing your order.

When your order is delivered, you can open and check your package with the cargo officer. The package is crushed, torn, opened, wet, etc. If the package is in poor condition or if you encounter an unexpected situation or problem product, do not take delivery of the package. Make sure that the package is returned to us by the cargo company by keeping a record with the cargo officer.

In accordance with the relevant legislation, at the stage of delivery of postal items to the recipient by service providers (postal-cargo companies); as a minimum; The name, surname, TR identity number of the recipient (passport number for foreign nationals, the number of the equivalent document with international validity, or the document number issued by the Turkish authorities to determine the identity) are recorded and kept confidential for at least two years to present to the relevant authorities when necessary. is stored. If the buyer does not want to give his identity information, the shipment is not delivered, but returned to the sender.

Return Shipping:
If you want to return or change the product or products you have purchased, you can send it with Yurtiçi Kargo within 14 days. Customer Return Code: 372628843 With this code, you can report your returned products to Yurtiçi Cargo, and return them via courier. For returns sent with other shipping companies, the shipping fee belongs to the buyer. It will not be accepted if it is sent with buyer paid.

RETURN TERMS:

Right of return within 14 days:

You can return the products you want to return within 14 days from the date you receive the order. In order for the products to be returned, they must comply with the return conditions. We kindly request you to send the product you want to return unused and in an undamaged condition, together with its original invoice and by filling out the return form completely, to the specified address via Yurtiçi Kargo. All standard accessories of the product, if any, must be shipped undamaged and in full original packaging. Returns are not accepted if clothing products have been used and/or modified. If your return does not comply with the return conditions, the relevant product will be sent back to your address by cargo.

Right of return:

You can send the products you want to return with Yurtiçi Kargo. An e-mail will be sent when your return reaches us. In exchange requests sent with other shipping companies, the shipping fee belongs to the sender. It will not be accepted if it is sent with buyer paid. 

Refunds:

If the products you return comply with the return conditions, the refunds are sent to the bank within 10 working days. While the reflection period of the refunded amount on credit cards is 1-3 working days on average, this process may take longer for debit cards. As per bank practices, transactions made in installments are returned in installments in the same way.

Return Address:

KAANB APPAREL MUMESSILLIK TIC LTD. STI
Oruc Reis Mah. Mahmutpaşa Cad.No:3 Avek Plaza Floor:4
Esenler-Istanbul 34235 Turkey

For support info@gnpistanbul.com You can send an e-mail to or call 0 212 438 22 81 or contact us via our 0533 130 13 42 Whatsapp Support Line.

CHANGE CONDITIONS:

Right to change within 14 days: 

You can return the products you want to change within 14 days from the date you receive the order. We kindly ask you to send the product you want to replace, unused and undamaged, together with the original invoice and by filling out the exchange form completely, to the specified address via Yurtiçi Kargo. In the return/exchange form, we kindly ask you to indicate that there is an "Exchange Request" and write the size/color you want instead of the product you want to exchange. All standard accessories of the product, if any, must be shipped undamaged and in full original packaging. Changes are not accepted if clothing products have been used and/or modified.

After checking the compliance of your product(s) with the exchange conditions, the status of the exchange process will be sent to you by e-mail as soon as possible. If the product you want is available in our stock, it will be sent to you by cargo within 1 working day. If the product is out of stock, the fee you paid will be refunded to your account according to your payment method. The change is made only in the form of color / size / number changes of the same model products. It is not possible to exchange with a different product. If your exchange request does not comply with the exchange conditions, the relevant product will be sent back to your address by cargo.

Right to change:

If you send the products you want to change with Yurtiçi Cargo, no shipping fee will be charged. An e-mail will be sent when your return reaches us.

When sending the returned product, you must send it to the cargo company with the account number 372628843.

Return and Exchange Address:

KAANB APPAREL MUMESSILLIK TIC LTD. STI
Oruc Reis Mah. Mahmutpasa Cad.No:3 With Plaza Card:4
Esenler-Istanbul 34235 Turkey 

Tel: 0 212 438 22 81
Fax: 0 212 438 23 20

Customer Service Working Hours: 

Monday - Friday 09:00 - 18:00
WhatsApp Line: 0533 130 13 42
Mail: info@gnpistanbul.com