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Shipping and Returns

 

Shipping and Returns
 
Shipping
 
All your orders for Turkey are delivered via Yurtiçi Kargo.
All international orders are delivered via DHL and cost 50 USD.
Your orders will be shipped to your delivery address within 1 to 5 business days.
When you receive your package, please check your items with the delivery employee.
Please return any items in cases such as torn, smashed, opened, wet package.
Please fill up the returning form provided by delivery company.  
 
According to Turkish law, one has to provide personal information such as first name, last name, Turkish ID number (Passport number for foreigners), or ID given by Turkish government.
Shipping-delivery companies are required to keep the personal information by law for two years.
In case of consumer does not want to provide any personal information, the package may not be given by the shipping company and return to the sender.
 
Requirements for Returning
 
Returns for Turkey
 
If you want to return any items that you have purchased, you will be required to pay the delivery fee directly to the delivery company when returning the item
You may return any product within 14 business days.
Original receipt is required as proof of purchase. Please also fill up the returning form provided by the company.
All items must have the original package and accessories.
If your return does not match our standards, we will send you back the items.
For all returns, we aim to refund you within 10 days of receiving the returned item.
It may take 1 to 3 business days in banks to transfer the money to credit card. It may take longer for debit cards. According to our banking policies, payments by installments will be refunded by installments.
 
Returns for International Shipping
 
Items can only be returned for refund within 14 days of the item being delivered to you.
For all returns, we aim to refund you within 10 days of receiving the returned item.
We don’t offer exchanges for international shipments. If you would like to change the product, please return your unwanted item and place a new order.
Please use an international courier service to return products. Return shipping charges are the responsibility of the buyer.
As the parcel remains your responsibility until it arrives back with us, please ensure that you get proof of postage and please make sure they’re packed up properly.
All items must have the original package and accessories.
If your return does not match our standards, we will send you back the items.
 
For customer support, you may send an e-mail to info@gnpistanbul.com, call +90 (212) 438-2281, or contact our Whatsapp Customer Service number +90 533 130 13 42
 
Requirements For Exchange
 
Items are eligible for exchanging for 14 days.
Items for exchanging should be unused.
Exchange form and the original receipt are required. Please do not forget to write name and number of the item you want to receive.
After checking the eligibility of the item for returning or exchanging we will contact you via e-mail for the process. If the item is in stock it will be sent you free of charge in 1 business day.
If the item is out of stock, you will be refunded according to our refunding policy.
If your exchange request does not match our standards the items will be returned to the consumer free of charge.
When returning or exchanging the items you purchased, you will be required to cover the delivery fee.
For customer support, you may send an e-mail to info@gnpistanbul.com , call +90 (212) 438-2281, or contact our Whatsapp Customer Service number +90 533 130 13 42
 
Return and Exchange Address:
Kaanb Konfeksiyon Mümessillik Ticaret Limited Şirketi.
ORUÇ REİS MAH. GİYİMKENT CAD.
AVEK PLAZA NO:2 KAT 5 ESENLER
İSTANBUL 34235
TURKEY
Tel: +90 212 438 22 81

 
Customer Service Hours: 
Monday-Friday 09:00 - 18:00
WhatsApp:  +90 533 130 13 42
Mail: info@gnpistanbul.com  
 
 

 

 

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